NRN CUSTOMER SUPPORT

Technology Support Beyond Go-Live

System delivery is not the end of the relationship. NRN Digital supports users, investigates issues and helps systems evolve as operational needs change.

Explore Support → Contact Support
NRN SUPPORT CENTER
NRN DIGITAL SUPPORT
01 SOFTWARE Application
02 HARDWARE Devices
03 SYSTEM Integration
04 USER Assistance
CONTINUOUS SUPPORT

Good Systems Need Continuous Support

Once a system enters production, its environment, users, data and requirements continue to change.

NRN treats support as part of the system lifecycle, from user assistance and issue investigation to capturing needs for future improvements.

SUPPORT SERVICES

NRN Support Coverage

Actual support coverage depends on the product, project and applicable service agreement.

01 SOFTWARE

Software Support

Assistance with software usage, functions and system-related issues.

02 HARDWARE

Hardware Support

Support for hardware supplied by NRN and its connection with related systems.

03 IMPLEMENT

Implementation Support

Support during installation, configuration, testing and production preparation.

04 TECHNICAL

Technical Support

Technical assistance for connectivity, data and related system components.

05 USER

User Assistance

Guidance for users on relevant system procedures and operation.

06 IMPROVE

System Improvement

Capture additional requirements for future system improvement and development.

SUPPORT WORKFLOW

From Request to Resolution

When the ticket system is introduced, this workflow can connect directly to the NRN Customer Support Portal.

01 REQUEST Receive Request
→
02 REVIEW Review Details
→
03 ANALYZE Analyze Issue
→
04 ACTION Take Action
→
05 FOLLOW-UP Follow Up
BEFORE CONTACTING SUPPORT

Information That Helps Us Investigate Faster

Complete information reduces back-and-forth and helps the team understand the situation faster.

01 System or Hardware Name
02 Issue Description
03 Steps Before the Issue
04 Screenshot or Error Message
05 Date and Time Observed
06 Contact Information
TICKET #NRN-0001 OPEN
STATUS IN PROGRESS TECHNICAL TEAM
NRN SUPPORT PORTAL

Designed for a Future Support Ticket System

The website structure is prepared for future support requests, ticket numbers, status tracking, communication history and a customer portal.

FAQ

Support Questions

01 What information should I provide when requesting support? +
Provide the system or hardware name, a description of the issue, when it occurred and screenshots or error messages when available.
02 Does NRN support hardware from every manufacturer? +
Support scope depends on the hardware, software and the applicable project or service agreement.
03 Can additional functions be requested after launch? +
Yes. NRN can review the requirement, system impact and project scope before implementation.
04 What if an issue involves multiple systems? +
Provide details of all systems involved so the issue can be analyzed and the appropriate parties identified.
05 Can additional user training be requested? +
Training can be discussed based on the system, number of users and applicable service scope.
NRN CUSTOMER SUPPORT

Need Assistance with Your System or Hardware?

Contact NRN with the issue details so the appropriate support path can be identified.

Contact Support →